Most questions about your policy are answered fastest by email. Reply to any message from us, or write to the address on your renewal notice. We answer within one business day, Monday to Friday.
To report a claim, sign in to your account or reply to your latest policy email with your policy number, the date, and what happened. Keep photos of any damage. A claims specialist will contact you within one business day.
We send your renewal notice about three weeks before your policy renews. If your vehicle is 10 or more years old and you carry comprehensive and collision coverage, we need a vehicle condition inspection from a participating shop in the last 90 days before we can renew. Participating shops in the Portland area include Larch Auto Inspection.
We use your information to quote, issue and service your policy and to handle claims. We don't sell your personal information. We share it only with service providers who help us run your policy, with participating shops you choose, and where the law requires it. You can ask us what we hold about you at any time.
This site describes coverage in general terms. Your policy documents control what is covered. Online renewals take effect on your renewal date once payment is received.